Most common questions

Frequently asked questions

  • From where can I log in to My Account?

    On our home page at the top right corner you will see the option of "Sign In / Register". Click on it and you will be guided to the "log in" page.

  • From the My Account section, where can I check my order status?

    After login in to your account, on the left side of the page you can see the option of Orders. Click on it and you will see the list of orders you have made with us. You can then click to the specific order and see its status.

  • Do you ship to my country?

    We ship to worldwide. So yes we ship to your country. You can view a full list of countries in our shipping policies.

  • What is the shipping time for an order?

    We ship orders by the fastest possible means, but the time taken to ship depends on individual items and any customization you may have ordered. Please remember customization and stitching for any item requires extra 5 – 7 business days.

  • Do you offer customization?

    We offer customization for all sizes and in many styles. You can submit your body or garment measurements, or choose from our stand size options to get the perfect fit.

  • Do you need more time for customization?

    Customization takes between 5 – 7 extra business days from the day the order is placed. If you have opted for customization, please keep this is mind.

  • Do I have to pay duties and taxes?

    Some orders may incur a customs fee that is decided by your country ( It rarely happens). These are fees charged by your government and Lakhany Official has no control over it. We do apologize for the inconvenience it may cause.

  • What are the payment options I can use?

    For your shopping convenience, we offer multiple payment options that are absolutely secure. You can chose to pay using a credit or debit card using the Cyber-sourced powered gateway.

  • How can I track my order?

    Once your order is completed and handed to the courier company, we will send you an email with the tracking details.

  • What is your return policy?

    To offer you the best shopping experience is our top priority. However, if for some reason you are not happy with the product received from us, we will be happy to assist you in resolving the situation. Please view our return policy for details.

  • Why should I register?

    By registering, you get a number of benefits such as regular updates on promotions and offers, facility to store your shipping address, save measurements for customizations and much more.

  • Can I send a gift to someone else?

    Absolutely! The ‘billing’ address must be your own, however you can choose a different ‘delivery’ address. We don’t include any invoices or payment information in the packages. Please note, because we email your payment confirmation and receipt it’s also a good idea to use your own email address, to keep your secret.