FAQs

Do you allow customers to open the package before accepting it?

Answer: At Garderobe Clothing, customer satisfaction is our top priority. We understand the prevalence of scams in the market, and to build trust and ensure a positive first-time experience, we allow our customers to open their packages and inspect their orders before accepting them. Simply inform our customer representative during order confirmation if you'd like to open the package before finalizing your acceptance.

 

What is the return time frame for khaki-style cotton pants and shirts?

Answer: The return time frame varies for each product at Garderobe. In general, we offer a 15-day return policy on our khaki-style cotton pants and shirts. Please note that items must be returned in their original condition, without signs of wear, tear, or usage. Each return is carefully processed to maintain our high-quality standards.

 

What is the return time frame for the premium 100% pure leather belts?

Answer: We take pride in our premium, original 100% pure cow-hide leather belts. For these belts, we offer a one-year money-back guarantee, ensuring customer satisfaction with their quality and craftsmanship.

 

When will I get my money back?

Answer: Once the returned item has been inspected, which usually takes 3-5 business days, the refund is processed. We issue refunds within a 7-day period after inspection. The remaining time frame depends on your bank or payment processor.